For monthly subscribers, we will continue to send panties to you every month until you cancel your subscription.To cancel, simply send us an email at firstname.lastname@example.org letting us know that you wish to cancel your subscription. Please include your name, subscription type, and the address where you receive your socks so that we can be sure to cancel only your subscription and not any others that you may have bought for a friend. We will stop sending panties the month immediately following your cancellation request.
We want to do everything we can to ensure that you are happy with your subscription and with your Panty by Post experience. You can always email us at email@example.com and we will work to ensure your satisfaction as best we can.
We are happy to accept the return of any unworn product that is defective, damaged during shipping, or otherwise damaged due to no fault of your own. We’ll send a replacement pair right away. If a panty doesn’t fit, we are happy to send another panty of the same design in a different size or to find a suitable replacement for you.
See our Returns Policy for more details. We do not refund shipping costs for any packages that has already shipped.
Delivery and Shipping Policy
We ship using the regular post and we ship worldwide! We are happy to send to post office boxes too! We are unable to provide tracking information for any of our Canadian shipments, it’s how we keep postage costs low for our customers. For US customers we ship on the 15th of every month and tracking is available upon request. Shipping is free for our North American customers and $5 per package for our international clients. We are happy to arrange faster shipping using Fed Ex or UPS. Just email us to make arrangements at firstname.lastname@example.org
Gift subscriptions auto renew monthly at the end of the gift subscription term.