TERMS AND OTHER POLICIES
Subscribing and Payment
Monthly Subscriptions: Users will be charged and shipped the selected subscription items (typically panties) once a month until the subscription is canceled. Billing will take place the same date of every month as the original purchase date.
Gift Subscriptions: Users will be charged for the entire term of the subscription up front. The selected subscription items will be delivered once per month for the duration of the term at no additional charge. At the end of the prepaid term, the subscription will switch to a monthly subscription.
Panty by Post charges will appear on the customer’s credit card statement as Panty By Post.
Users may cancel their subscription at any time up. Users must cancel SEVEN days prior to their next billing date to ensure that their account is canceled prior to the renewal.
To cancel, users must send an email to [email protected] to request cancellation. Users must include their billing name, subscription type, and the shipping address.
We will reply via email with a confirmation that the cancellation request has been processed and that there will be no further charges or shipments.
The prepaid term of gift subscriptions is nonrefundable but can be canceled at any time. However, the renewals at the end of the prepaid gift term may be canceled at any time.
Return and Refund Policy
All sales are final and nonrefundable. However, your feedback is important to us, if you have an issue, please let us know.
Sizing related exchanges may be accepted on a case by case basis and are subject to the 5$ reshipment fee.
We want to do everything we can to ensure that you are happy with your subscription and with your Panty by Post experience. You can always email us at [email protected] and we will work to ensure your satisfaction as best we can.
Delivery and Shipping Policy
We ship using the regular post and we ship worldwide! We are happy to send to post office boxes too.
Shipping is free for our North American (per the UN classifications) customers and $5 per package for our international clients. We are happy to arrange faster shipping using FedEx or UPS. Just email us to make arrangements.
We are unable to provide tracking information for any of our Canadian shipments, it’s how we keep postage costs low for our customers.
For US customers we ship on the 15th of every month and tracking is available upon request.