Frequently Asked Questions

The fun (and hottest) new way to receive luxury underwear in the mail each month. Give a gorgeous gift to yourself or someone you care about, and we will deliver it straight to your door in a beautiful box. Founded way back in 2008, we curate luxury brands that are guaranteed to put a GIGANTIC smile on your face and a WOW in your panty drawer.

Find out for yourself why the most popular and longest running morning show in North America (CityLine TV) recently named us as their favourite subscription underwear service and gift idea.

It’s really simple! Follow these steps:

  1. Select one of our five styles (don’t worry, you can always switch or add styles in the future).
  2. Select a size (xs,s,m,l,xl), a fit (thongs-only, briefs-only, or a surprise each month), and the # of panties you’d like to receive per month.
  3. (optional) Add a second subscription to your order.
  4. Enter your shipping and billing information.
  5. (optional) Add a note to your order. For example: “I love green panties!” or if it’s a gift: “Happy Valentine’s Day, honey.”
  6. Sit back, relax, and wait for your Panty By Post to arrive! All orders are processed within 2 business days.

Absolutely! Shipping is 100% Free to anywhere in Canada and the US!

It’s just $8 USD for all other countries.

We welcome requests, but part of the fun is the monthly surprise, curated just for you. Just contact us if you have specific preferences.

Easy peasy! Consult our size chart to choose the right size.

If the panty doesn’t fit like a dream when it arrives, we’ll send a replacement, free of charge!

We currently offer sizes XS to XL, with plus sizes coming ASAP.

It’s what it sounds like.

Our #1 goal is your happiness. This means we stand by our product 100%. If you have a problem, we’ll solve it. Refund it. Send you new panties. Do your taxes. Whatever it takes. Just reach out to our Customer Happiness Team. Happiness. Guaranteed.

Yes, sir. Just write “send in a blank box” in the NOTES at checkout. We’ll place our beautiful box inside a white envelope 😉

Yup! There is no contract or commitment. Simply contact us, although we’ll be sad to see you go, and we’ll cancel your right away.

Reset your password. Still having trouble? Contact us and we’ll take care of it. Problem solved.

Curated, gorgeous, sexy, super comfortable, luxury underwear (and matching bra, if you’d like) from top brands and designers that are expertily wrapped, with a hand-written note, slipped inside a beautiful box and mailed with a kiss.

You choose the date that works best for you. Canadian and International subscriptions are shipped out within 2 business days after signing up. U.S packages ship mid-month.

We are happy to offer you this special arrangement. There will be a small fee for this shipping upgrade.

Yes! Yes! Yes! Please email us your list of messages for each month, or include them at checkout.

For example: January – I Love You! February – Will you Marry Me?

Of course. Contact us at anytime to change what goes in your box. We can add a hand-written note (great for gifts!) and send in a white envelope if you’d like it to be a complete surprise (usually we send our boxes in gorgeous pillow boxes), and we can always add, subtract, and change styles. Your wish is our command.

Our #1 goal is your happiness. This means we stand by our product, 100%. If you have a problem, we’ll solve it. Refund it. Send you new panties. Do your taxes. Whatever it takes. Just reach out to our Customer Happiness Team. Happiness. Guaranteed.

Yes. Visit our gift certificate page to get a personalized electronic gift certificate. It’s the perfect last-minute gift – especially if you don’t know their preferred style.

We’d love to hear from you:

Use our contact form to get in touch.

Win a Year
of Free Panties!

Sign up to our Panty by Post Newsletter for your chance to WIN a year of panties right to your door.